Friday, January 9, 2009

The 1-800 Dance

I have been fighting the valiant battle and have no idea who is winning. I want to switch from Dish TV to Direct TV. Shouldn't be so hard--correct? My conversations with Direct lead me to believe they are 5 separate companies. Such a variety of conflicting information from each different 800 number I am given. Fear strikes my heart when the voice on the other end has a foreign accent. Now I really like people from India. They are sweet, gentle, intelligent people who comprise almost 50% of the doctors in a small town like mine. But they also lurk at the end of a long phone cord waiting to confuse you.





I try to be polite but it is not polite to keep asking someone to repeat themselves. I am sure they realize their limitations with the language. Lack of confidence seems to make them talk ever so softly and meekly. I usually end up thanking them for their time, wish them a good day and hang up. I then try again and hope my call gets picked up by someone from Chicago or Baltimore.





My problem is that I want Local Channels due to the unstable weather conditions in Arkansas part of the year. Direct adamantly insists I can have them; the installer who called me from Little Rock says no. Who do you believe?





My computer guy,who is way cool, has Direct so I just called his wife and they will check for me also as they are still gettin New York network stations and would love to get locals. Just so I don't have to dial that 1- 800 again. I have till Tuesday to get all this straight. Keep toes crossed for me.





Thanks.

2 comments :

  1. Hello,
    I like your blog.When reading it, seems you are very positiv person and you have humor.
    You say- snow WHAT IS OFFERED, that's so true. We also wonder to have more in this time of year, but
    we cannot to do nothing ...what the sky offer!
    Blue

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  2. Thanks Blue for your kind comments. Really appreciated.

    I looked at the Finland 10 day forcast and you look a lot like we do right now. Know how you feel.

    ReplyDelete